great and tasty chicken. changed my life. made me want to become a poultry chef.
the delivery is great, the product makes me puke now!
I would like to say, every time i come to the Regent K.F.C i have very good service from Venusi
Usually Very Good to Excellent BUT after what we experienced yesterday
We placed our order with the KFC Hotline at 6pm and our order was not
received until 9:38pm.
We were informed by the KFC Hotline at 7:30pm that our order was cancelled by the Store Manager ? OKAY WHY ?
Should it not be the right of the customer to cancel the order and
not the Store Manager ?
I was transfered to the store where I spoke with the store manager
themselves. The manager informed me that the driver would be arriving
shortly and that the order was Free.
Okay that is all good and fine ( if the order came at all )
By 8:30pm We were still awaiting our order. We then called
directly to the store and after 20 mins of letting the phone ring
on their end, we finally decided to disconnect the call.
I tried again one more time at 9pm (Funny how the store manager new exactly who was phoning, no Hello, just stated the driver has yet to show?) So for the 20 mins that we let the phone ring trying to get through to the store they just decided NOT to answer their phone.
(This is service)
The manager informed me that the driver had 2 deliveries that he was sent out on @ 6:30pm and ours was one of them. (Really) *2* Deliveries takes this driver 3 hours?
He had made his 1st delivery and now he would be on his way to
deliver our order. I explained to the manager that regardless if
the order was Free I wanted FRESH FOOD & NOT something that has
been sitting in a drivers car for the last 3 hours.
The manager informed me that she had another driver that just
arrived back to the store and she will set up a new order
adding a 2 litre pepsi and 2 medium salads to our order as well.
Although the extras and the meal were Free of charge, They are
certainly disrespecting their customers when they cant deliver
their orders in a respectable time frame.